Contact Us
As an employer, nonprofit, or donor, we invite you to join us in our mission to mobilize the power of giving to improve the world!
As a 501(c)(3) tax-exempt public charity, America’s Charities vision is to create a shared culture of impactful giving.
Our Headquarters
Our mailing address is:
14200 Park Meadow Drive, Suite 330S, Chantilly, VA 20151
Are You an Employer?
Speak with our team to see if America's Charities services and solutions are a good fit for your goals and needs.
Are You a Nonprofit?
Learn about our nonprofit membership services and consider becoming a member.
Frequently Asked Questions
Nonprofit FAQs
NOTE:
We are in the final phase of transitioning to a new charity reporting portal. This is part of a multi-year data migration project we have been working on to consolidate all of our system’s data into one, streamlined portal. Once the transition is complete, your organization will be able to pull your own reports. Until then, our help desk team can assist you. For all charity reporting requests, please complete this form so that we can expedite response time: https://www.charities.org/CharityReportRequests.
We are currently experiencing a higher-than-usual volume of inquiries, which may cause a slight delay in our response time. Rest assured, your request is important to us, and we are working diligently to assist you as quickly as possible. We appreciate your patience and understanding during this time.
- We received a check from you. Why am I receiving funds from America’s Charities? Are we a member of America’s Charities? There are a few reasons why you might have received a check from America’s Charities.The first is that your nonprofit is a member of America’s Charities. We have worked with you to place your agency into various campaigns, such as the Combined Federal Campaign, state run campaigns and Private Sector campaigns. We then disburse funds raised from those campaigns to you. Click here to review our list of current members to verify if you are a member. The second is that as a nonmember charity, your agency was selected by a donor participating in a workplace giving campaign that America’s Charities manages. Click here for more information about workplace giving and how America's Charities helps nonprofits raise unrestricted, sustainable funds.
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I received a check from America’s Charities, where can I find the payment details for this check?
Visit https://www.charities.org/CharityReportRequests and enter the login information that was included on your check stub.
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The username and password provided on the check stub we received from America’s Charities does not work. Who can I contact for help?
Please share details about the issue you are experiencing here: https://ac.ac-engage.org/welcome/reports
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How often should we expect a payment from America’s Charities?
Your agency will receive funds from America’s Charities on a monthly or quarterly basis depending on the campaign’s chosen distribution schedule. If you have additional questions regarding timing of your payments, please click here to submit your question to our support staff.
- How do I become a member of America’s Charities? Click here to learn about America’s Charities member benefits and eligibility criteria.
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How can I get my charity listed on your website?
To be listed on our website, you must be a nonprofit member of America's Charities. If a donor pledges money to your nonprofit through a workplace giving campaign that America’s Charities manages, you will receive money from us, but that does not make you are a member of America's Charities. Click here to learn more about our nonprofit solutions and member benefits.
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I am a nonprofit member of America’s Charities and have a question about the Membership Application. Whom should I contact for help?
Whether you are a NEW or RETURNING nonprofit member, you must submit a member application to America’s Charities each year. The deadline for submitting materials is typically between October - December.
If you are having trouble completing your application, logging in, or have a question about the member application, please contact our Membership Application team by emailing clientsolutions@charities.org with “Member Application Help” in the subject line.
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I am the new representative for an America’s Charities member nonprofit. What do I do?
Please notify America’s Charities of the change in contacts at your organization by emailing us at clientsolutions@charities.org or, if you know your organization's assigned America's Charities representative, please contact your assigned representative directly. Please be sure to include the name of your nonprofit, new person’s name, title and contact information (phone and email). We will update our records, including who is listed on our member notification email list and your organization's dedicated Client Engagement representative from America's Charities will be in touch.
- Does America's Charities send "thank you" notes on behalf of our agency?Charities are responsible for acknowledging donor gifts. America's Charities does not send thank you letters on your behalf. Click here to access our Employee Donor Cultivation Toolkit for ‘thank you’ templates and best practices for communicating with Federal, State & Local, and private sector employee donors.
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Does my organization have to provide donors with a tax receipt for their workplace giving donation?
No, you do not. Immediately after an employee donor pledges through a workplace giving campaign managed by America’s Charities, they receive a “pledge confirmation.” Additionally, between January-February of the following giving year, employee donors can access a consolidated donation summary through their employer’s online giving website.
However, you are responsible for sending thank you letters to those who have requested an acknowledgment. Click here to access our Employee Donor Cultivation Toolkit for ‘thank you’ templates and best practices for communicating with Federal, State & Local, and private sector employee donors.
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How do I obtain a report with all checks issued to our organization?
Please click here to submit a request and our support staff will provide you with this report.
- How do we update our account information or sign up to receive funds faster via EFT?Please click here to update your information and our support staff will update your account information. Note, you can also use this form to request that your funds be distributed via Electronic Funds Transfer (EFT), which we highly encourage.
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Can you help me log into or set up my organization’s #GivingTuesday account?
Giving Tuesday was created by 92nd Street Y in 2012 and has grown to become a movement that brings businesses, nonprofits, and individuals together to celebrate and encourage giving. To login or create your organization's Giving Tuesday account, visit www.givingtuesday.org.
Employer FAQs
- How do I match employee donations?
America’s Charities can facilitate your company’s matching gift program either as a stand-alone funds management service or through our giving solutions, complete with reports to help your company track results and dashboards to help employees know how much matching gift money they are eligible for and have utilized. Click here to tell us about your matching gift program objectives and to request a demo.
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How do I hold a donation drive, fundraiser, or contribute in-kind donations?
When donating goods, it’s important to make sure the items you’re donating align with what the nonprofit needs. The best way to do that is to connect directly with the nonprofit you’re supporting to find out what donations would be most helpful.
America’s Charities Engage CSR solution can help your team manage donation drives and connect you with our nonprofit members to ensure you collect items they need. We also suggest holding a donation drive that provides employees the option to donate money. Often times, the best way you can help nonprofits is through financial contributions which empower charities to purchase the items they need at a reduced cost. Click here to tell us about your in-kind giving/donation drive/fundraiser needs.
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How do I get help managing volunteer events and tracking results for my company’s employees?
America’s Charities Engage CSR solution empowers employers to manage employee participation in volunteer events, while providing the employer an easy way to track and report volunteer engagement all from one platform. Plus, America’s Charities can help connect your organization with nonprofits that match your specific cause interests. Click here to tell us about your volunteer management needs.
- Where do I get started if I’m interested in getting my company more involved in workplace giving?
There are so many ways to support nonprofits and engage employees in workplace giving. From offering matching gifts, volunteer opportunities, payroll deduction giving and Dollars-for-Doers (just to name a few!) it’s easy to get started and that is where America’s Charities can help. Learn about our workplace giving solutions and services here, and click here to speak with our team about your specific goals and interests.
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We already have an employee giving program. How do we expand the program, offer more opportunities or take our program to the next level?
From employer strategy development and charitable funds management, to our all-in-one Engage CSR solution, America’s Charities can elevate your social responsibility and employee engagement results for maximum success. Click here to tell us more about your specific needs.
- How can my company support a specific charitable cause or nonprofit?
America’s Charities’ fully vetted nonprofit members work on causes that are close to your heart, while using your donations in a way that makes sense to your head - and wallet. Combine that with the America’s Charities Engage CSR solution and you will get real outcome-based impact! Click here to tell us about your employee giving needs and specific causes you want to support.
- How do I share promotional items, brochures and other materials about America’s Charities and its nonprofit members with my employees?
Distributing promotional items, brochures, and other collateral is a great way to engage employees in giving at your company’s event. For materials about America’s Charities and our nonprofit members, please contact our Client Engagement team at ClientSolutions@Charities.org. For content such as charity success stories and dollar buy statements (e.g. $50 donation has X impact), please contact our Marketing team at Marcom@charities.org. We also invite you to search our nonprofit member listing to view a list of our vetted members, including their stories of success and impact.
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How do I get a guest speaker or someone from America’s Charities to attend/present at my event?
Inviting America’s Charities and our nonprofit members as guest speakers or to host a table at your event is an effective way to connect employees to the causes they care about. To get started, please contact our Client Engagement team at ClientSolutions@Charities.org.
Donor FAQs
- Where can I obtain a copy of my tax receipt?For Workplace Giving Donations:
If you made a donation through your employer’s workplace giving program, log into your employer’s online giving portal. Once you are logged in, you can view your pledge history and view a tax receipt to print. For step-by-step instructions on accessing your tax receipt, please reference the login instructions and FAQs listed on your employer's giving site. If you do not remember the link to your employee giving site, click here to submit your question to America’s Charities' Donor Services Team (be sure to include your employer’s name with your question so they can provide you with the correct link to your employer's giving website).
For Donations Made on this Website www.charities.org:
If you made your donation to America’s Charities or supported one of our Cause Funds featured on our website (www.charities.org), click here to log into your Give Lively user account. Once you have logged in, you can find a copy of your donation receipts on the main landing page or at the top of the “Payment history” page. Print the documents from that page for a copy of your receipt. You can also find other answers and "how to" steps for other questions you might have about your donation here. If you need assistance with your donation, please contact America's Charities Help Desk Team at help@charities.org.
- My employer uses America’s Charities for its workplace giving campaign. I’m not sure where to go to search for charities or make a donation.
America’s Charities offers two primary ways to give:
- Through your employer’s workplace giving campaign website (for which a custom website URL is provided), or
- Through our website at www.charities.org.
Donations made through your employer’s workplace giving campaign website cannot be accessed at www.charities.org. To participate in your employer's workplace giving campaign, visit the custom URL for your company's giving campaign. If you are unsure of that site’s URL, please contact your campaign coordinator or click here to submit your question to America’s Charities' Help Desk Team (be sure to include your employer’s name when you submit your question). Additionally, our website (www.charities.org) only lists America’s Charities nonprofit members. Your employer might offer additional nonprofits as giving choices through your workplace giving campaign. To view a list of nonprofits available to support through your workplace giving campaign, you must log into your employer’s workplace giving website. For privacy and security purposes, we cannot list all of our employer clients and their unique giving site URLs publicly. We appreciate your understanding.
- I am trying to donate through my employer's workplace giving campaign. I know my username and password, but they don't work. What should I do?
- Confirm that you are using the correct password. Visit your company’s online giving website and click the “Forgot Password” button. You may also contact America's Charities' Help Desk Team at www.charities.org/support.
- Create a new account. In accordance with your company’s security procedures, you may need to “Create a new account” at the beginning of a new workplace giving campaign season (even if you participated in a previous year’s campaign). If that is the case (which is not very common), your company's campaign coordinator can provide you wit step-by-step instructions (which are also typically listed on your workplace giving site's login page).
- How do I give through the charities.org website and who should I contact for help? There are a few different ways to donate through the charities.org website:
- To make a donation supporting America's Charities, click the "Donate" button located at the top of the website. You can make a donation via credit card, through your bank account, via DAF, Stock, or Crypto. We also encourage you to provide a recurring payroll deduction gift to us through your workplace giving campaign.
- To make a donation supporting one of our nonprofit members, select "Nonprofits" from the navigation menu on our website and choose "Charity Search" from the dropdown list. From there, you can view information about each of our members, including a link to donate directly to them through their nonprofit's website. We also encourage you to provide a recurring payroll deduction gift to sustain our members' missions through your workplace giving campaign.
- To make a donation to a cause that supports one or more America's Charities nonprofit members, select "Nonprofits" from the navigation menu on our website and choose "Cause Funds" from the dropdown list.
- I would like to donate an item (e.g., pop tabs, furniture, clothing, etc.) to a charity.
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- America's Charities DOES NOT collect any goods or items (e.g. furniture, cars, or clothing). However, some of our member nonprofits do so we encourage you to reach out to those nonprofits directly. When donating items, it’s important to make sure the items you’re donating align with what the nonprofit actually needs. The best way to donate an item is to connect directly with the nonprofit you’re supporting to find out what type of donations would be most helpful. Nonprofits typically have a “wish list” on their website for you to reference (usually this list is under a section labeled, “Ways to Give/Get Involved”).
- I need financial assistance, help with medical issues, or other services. Can you help?
America's Charities is not legally set up to provide direct financial assistance to individuals, however, we work with many partner nonprofits that do. Click here for a list of our nonprofit members to find an organization that might be able to assist you. We also encourage you to contact your employer to see if they have an employee assistance fund set up. Based on your employer's unique employee assistance policy, you might be eligible to apply for assistance to help you with your financial hardship.
- I keep hearing about how most of the funds donated to charities go for administrative costs and very little to the services to help people or advance a mission. What charities have the highest percentage that actually goes towards programs or to help advance a cause?
The percent of charity expenses that go to administrative and fundraising costs (AFR)—commonly referred to as “overhead”—is a misinterpreted measure of a charity’s performance. That is not to say that overhead has no role in detecting fraud or gross mismanagement, and shouldn’t be considered along with a range of other metrics. However, when you judge a nonprofit solely on this financial ratio, you are missing what really matters: a nonprofit’s impact. Instead, focus on true indicators of nonprofit performance: transparency, governance, leadership, and results.
In fact, focusing on overhead without considering other critical dimensions of a charity’s financial and organizational performance —such as costs incurred for expansion of programs and investment in organizational infrastructure--does more damage than good. Click here for more on this subject to understand how focusing on the “Overhead Myth” affects our shared goal of creating a better world.
- Is America's Charities rated by Charity Navigator, BBB Wise Giving Alliance or GuideStar?
America's Charities is proud of our record of accountability and transparency. We have met BBB Wise Giving Alliance's stringent and comprehensive 20 Standards for Accountability--see our report here. We are also committed to full transparency and reporting our results and impact, indicated by reaching the GuideStar Platinum level. See our profile here. When it comes to charity ratings (of America's Charities and our members), we encourage you to visit the following websites: BBB Wise Giving Alliance, GuideStar, and GreatNonprofits. Each of these 'charity validators' uses its own unique set of criteria and guidelines to review and assess charities. When visiting a nonprofit's website, if you do not see one or all of these charity validators promoted, that does not mean the charity hasn't been assessed. Many charity validators require the charities they review to pay a fee to promote/mention that charity validator's name, so not all nonprofits pay for that privilege. America's Charities provides a comprehensive list of our most recent financial reports and auditor reports, and we encourage you to review those reports anytime on our website by clicking here.
Media Inquiries
Please direct all media inquiries to the attention of Sarah Ford, Vice President, CSR and Marketing at sford@charities.org.
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