Client Engagement Coordinator

Position Title: Coordinator, Client Engagement

Department:  Client Engagement Team

Reports to: Project Manager, Client Engagement and Vice President, Client Engagement 

America’s Charities inspires employees and organizations to support causes they care about. We do this to bring more resources to the nonprofits that are changing our world.

In its 35+ years as a leader in employee giving, America’s Charities, itself a 501(c)(3) membership-based nonprofit, has raised more than $650 million for more than 10,000 nonprofits addressing causes including education, human rights, hunger, poverty, research, animal welfare, veteran assistance, disaster relief and health services.

Since 1980, America’s Charities has been at the forefront of workplace giving’s transformation – from paper pledges to digital platforms, from giving to engagement, from traditional fall campaigns to year-round opportunities inside and outside the walls of the workplace.

America’s Charities is currently seeking a Client Engagement Coordinator to join the Client Engagement (CE) team. The Coordinator would be responsible for a portfolio of client accounts as well as the preparation of our nonprofit member charity applications to federal, state, and local public and private sector workplace giving programs. The Coordinator will assist in the coordination of campaign events on behalf of member and employer clients as well as provide assistance and support to the CES team in the management of workplace giving and employee engagement programs for our public sector workplace giving clients. This is a full-time position.

Specific Job Responsibilities:

  • Reviews, evaluates, and prepares assigned member applications for review and approval by America’s Charities Board of Directors
  • Leads member charity application(s) submission to public and private sector campaigns as assigned
  • Reviews membership, campaign regulations, and charitable registration requirements in assigned accounts
  • Leads the coordination of services to support member charities as well as employer clients in assigned campaign accounts
  • Leads the coordination of campaign events on behalf of nonprofit member and employer clients
  • Provides assistance with the development of client giving campaign sites and populating nonprofit client data on workplace giving websites
  • Actively assists with new member business development initiatives
  • Supports client accounts, including data entry, and acts as a liaison to Client Engagement Managers when issues arise and/or assistance is needed
  • Takes and maintains notes from client and team meetings and tracks and manages action items
  • Independently represents America’s Charities and its members to the public at large
  • Performs other duties as assigned

Desired Skills and Experience

  • Bachelor’s degree required plus 1-3 years of experience in customer service or client service role
  • Superior interpersonal, verbal, and written communications skills, including ability to communicate effectively and interact with clients and personnel at all levels
  • Strong organizational skills and ability to coordinate and prioritize
  • Team player with the ability to build effective working relationships throughout all levels of the organization
  • Solution-focused and detail oriented
  • Ability to be creative and innovative in a fast-paced environment
  • Strong computer skills (Microsoft Office applications and CRM – customer relationship management – systems)
  • Adept at learning new technologies

To apply, please submit your cover letter and resume with salary requirements to Coordinator@charities.org.

America’s Charities is an Equal Opportunity Employer. Join our team today!