Position Title: Customer Service/ Help Desk / Donor Services Team (Part-Time)

Position Title: Customer Service/ Help Desk / Donor Services Team (Part-time)

Department: Charitable Funds Management Solutions (CFMS)

Reports To:   Vice President, Charitable Funds Management Solutions

Location: Offered remotely*

America’s Charities inspires employees and organizations to support causes they care about.  We do this to bring more resources to the nonprofits that are changing our world.

In its 40 years as a leader in employee giving, America's Charities, itself a 501(c)(3) membership-based nonprofit, has raised more than $700 million for more than 20,000 nonprofits addressing causes including education, human rights, hunger, poverty, research, animal welfare, veteran assistance, disaster relief and health services. Since 1980, America's Charities has been at the forefront of workplace giving's transformation – from paper pledges to digital platforms, from giving to engagement, from traditional fall campaigns to year-round opportunities inside and outside the walls of the workplace.

We are looking for skilled individuals who can assist in providing customer support for online giving platforms and report portals. The ideal candidate is detail-oriented, able to handle multiple urgent tasks and manage time wisely.  Candidate should be able to help solve problems on their own and as part of a team. This position will be handling inbound voice calls and has an option for remote work*.   

Specific Responsibilities: 

  • Handle inbound phone calls, email and chat 

  • Resolve inquiries, provide support for various online giving platform, and respond to report or research requests 

  • Assist with customer service tickets assigned by the team, ability to escalate tickets and work collaboratively with the team in resolving tickets in a timely manner 

  • Provide reports using various reporting tools (Metabase, Crystal and MS Excel) 

Education and Experience Requirements 

  • Associates degree or higher.   Minimum 1 year related work experience in a relevant analytical or financial field 

  • Demonstrable working knowledge of MS Excel 

  • Experience working in a fast-paced and deadline-oriented environment 

  • Excellent oral and written communications skills 

  • Strong computer skills and the ability to learn new programs and processes.   

Candidate must pass a Skills Test (MS Excel functions and writing skills)** 

Salary $16-18/hr20-30hrs/week 

Job Type: part-time; flexible hours (M-F between 8:30 AM -5:30 PM) 

*Remote work criteria 

  • Secure computer set-up ,Reliable high-speed internet connection 

  • Ability to handle voice calls with minimal background noise 

  • Available to work during office hours (8:30am-5:30PM) 

Applicants please email your resume to:

customerserviceagent@charities.org

No phone calls or recruiter inquiries. America’s Charities is an equal opportunity employer.